Visual Confirmation is a clear photo demonstrating the product/print flaw & shipping label (in the same photo).
We cannot process the request until we receive this information.
We do not require the item to be returned at any time, the customer may keep the product for the inconvenience.
Please be sure to lay the product on a flat surface in a well-lit area, including the tag and/or product/print flaw clearly displayed. The original shipping label must be placed on top of or next to the issue you are reporting so our team can document and process your request. Please also send the Order Number associated with the order(s) in question.
Below is an example of a "Wrong Size" garment image, the customer ordered a Size Medium, but received Size Small.
In this example, you will notice that there are 3 required elements provided in the visual confirmation image:
- Design clearly seen
- Shirt tag size clearly seen
- Shipping label clearly seen
Our goal is to provide our customers with an amazing experience, starting with the checkout process, all the way through delivery. We will take full responsibility for misprinted or damaged items.
Submitting Visual Confirmation:
Simply reach out to us (In-app) with the order number & visual confirmation of the product/print flaw. We’ll be sure to expedite the reprint/reship.