Refunds and Replacements
Due to the nature of our print-on-demand and dropship products, they only qualify for a replacement or refund if they match at least one of the following conditions:
- If the product itself is flawed
- If the quality of the printing is poor
- If the final product is materially different from the product presented on the site
You must submit a claim within 15 days of the delivery date.
If there's an issue with your product and you need a replacement, please make a visual confirmation and send us via email. You'll need your order number and the email address you used to place the order. We will use this information to look into a replacement or refund and prevent future errors. If your order qualifies for a replacement or refund, we will determine which of these is more appropriate on a case-by-case basis.
Returns are not accepted. If you send us your order, it will no longer be eligible for a replacement or refund. The item(s) will be forfeited, and you will be responsible for the return shipping cost.
We stand behind the quality of our products & guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns, refunds or replacements due to user error such as incorrect selection of sizes, designs, colors, etc.
There are some notes for you:
- Not Satisfied with Your Order
After getting your order, if you feel dissatisfied, please contact us at cs@teeveenee.com to get support. Our customer service will review your request and send out further instructions. Depends on each situation and your demand, we will offer a refund, replacement or other supports.
- Damaged/Wrong/Missing Items
If the product is defective or does not properly function as advertised, it is required to keep a shipping label of the package you received. Kindly take an unboxing process video in case there is a problem with your order for a resolution. To resolve your case, send us the shipping label and proof of your problem at cs@teeveenee.com
The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.
Caution: This warranty only covers manufacturing defects and does not cover:
- Damage caused by accident
- Improper care
- Normal wear and tear
- Break down of colors and materials due to sun exposure
- Aftermarket modification
Our policy may last 15 days from the arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.
Please note that we are unable to refund orders which function properly and are the same as what you order.
- Lost Packages
If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, we must wait for 15 days before refunding the order in the event that the package finds its way to you and is delivered. Our Customer Service Team will be sure to check in on your order periodically to track its progress and provide accurate updates.
Kindly noted that for any reports of lost packages, it is essential to submit together with the Loss of Certificate or official information from the local post office on your package order status.
- Package was disposed of by the Post Office (P.O)
We happily resend orders that were disposed of by the Post Office when the address was valid and correct. Otherwise, we are sorry that any replacements, refunds, or credits for invalid address entries of the customers are not applicable. We are also not responsible for cases where an intended recipient has moved or an intended recipient cannot be contacted leading to delivery failures.